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Free Domestic Shipping on Orders Over $75

Shipping & Returns

I bought an Earth Luxe product in a retail store, can I return it online?

All refunds and exchanges must be handled by the retail store where the original purchase was made.  Please contact the store directly regarding this issue.

 

I'm missing a product / there is a damaged item in my order.

Should you receive a delivery containing damaged or wrongly packaged items, we will cover all shipping charges and do everything we can to rectify our mistake. We will ship the new products, or issue a refund, depending on your wish.


I just completed my order, how long will it take to arrive?

We process our orders within 2 business days.  Business days do not include Saturdays, Sundays and holidays.

Once shipped, domestic orders usually arrive within 4-9 business days. 

If you have not received your order after these dates, please feel free to contact our Customer Experience team at 1-833-275-5893 or by email at support@earth-luxe.com.

Can I get my order gift wrapped or add a personal message?

Unfortunately, we do not provide gift wrapping or personalized messages.


How can I track my order?

You will receive an email notification with a tracking number once your order has been shipped.

I have a return, where should I send it?

Please send all returns to:
Attn: Customer Care
300 International Drive, Suite 100
Williamsville, New York
14221

Please be aware, your return items will be forwarded from our American mailing address to our offices in Brampton, Ontario.  Due to the mail forwarding process, it can take longer than most customers are accustomed to for the items to arrive.  We will contact you be email once the return has been received and your refund will be processed.